Adrien Kirschfink is a Managing Director in Financial Services based in New York for Accenture's Customer Insight and Growth practice. Adrien focuses on helping our Banking clients in shaping their Customer Insight Strategy & Transformation infusing Digital Technology into existing capabilities, processes and helping with the behavioral mindset shift of customers and employees. Adrien leads our global Branch and Customer Insight Offering. He has extensive experience working with leaders in both North America and Europe in transforming their Sales, Service, Marketing and Distribution. Adrien is passionate about the human face of banking and the huge impact people have and will continue to have in an even more digital world.